Privacy Policy Mexico


1. Identity and address of the Responsible Party.

Considering the provisions of the Federal Law for the Protection of Personal Data in Possession of Individuals, its regulations, as well as its guidelines (hereinafter, the “Personal Data Legislation”), MOBILITY HOLDCO, S.A.P.I. DE C.V. and PRESTADORA DE SERVICIOS DE MOBILIDAD, S.A. DE C.V., its affiliates and subsidiaries, including, but not limited to, MOBILITY DAE, S.A. DE C.V., AU HAUS, AU HAUS, AU HAUS, AU HAUS, AU HAUS, AU HAUS, AU HAUS and AU HAUS, its affiliates and subsidiaries, which include, but are not limited to, MOBILITY DAE, S.A. DE C.V., AU HAUS INGENIERÍA, S.A. DE C.V., VEMO ELECTROMECÁNICA, S.A. DE C.V., MOBILITY IP, S.A. DE C.V., FINANCIERA POR EL IMPULSO ECONÓMICO, S.A. DE C.V., SOFOM, E.N.R., GREEN MOVILIDAD ELÉCTRICA, S.A. DE C.V., AU HAUS ESPACIOS INTELIGENTES, S.A.P.I. DE C.V., MOBILITY CHARGING NETWORKS, S. DE R.L. DE C.V., MOBILITY CHARGING NETWORKS, S. DE R.L. DE C.V., VEMO COMMERCIAL FLEETS, S.A. DE C.V. Y VEMO, S.A. (collectively and indistinctly, “GRUPO VEMO” or the “Responsible”), with address at Campos Elíseos 345, Torre Omega, Piso 9, Polanco V, Miguel Hidalgo C.P. 11560, Mexico City, makes this Privacy Notice available to you in order to disclose our terms and conditions under which it operates the processing and collection of Personal Data.

2. Collection and processing of personal data.

By this means, you (indistinctly, the “Data Subject”) authorize GRUPO VEMO to collect, process and store, in terms of the Personal Data Legislation, your Personal Data, as well as about third parties of whom you make reference, including but not limited to, spouses, partners, beneficiaries, relatives in any degree, as well as joint obligors. In the sense of the above, GRUPO VEMO understands that these references have knowledge of this Privacy Notice, so it is the responsibility of the Holder to communicate to the persons concerned about the terms, conditions, and reasons why GRUPO VEMO may contact them, as well as the information that may be subject to treatment under this Privacy Notice.

Considering the importance of your privacy, GRUPO VEMO informs you that this will be limited to collect your Personal Data only and exclusively through its website: (hereinafter, the “Website”), its social networks, as well as other means by which GRUPO VEMO may be in communication with you, without excluding those means permitted by law such as third parties, authorities and information companies.

In the sense of the above, GRUPO VEMO informs you that, by accepting this Privacy Notice, it may process, collect, and store your personal data in relation to the following categories: identification and contact data, employment data, financial, banking and property data, location and geolocation data, as well as data relating to persons sanctioned, blocked or considered as non-compliant by national and/or foreign government agencies. The above, in relation to those data that you provide either orally, in writing, by physical, electronic, electromagnetic, visual, auditory, or any other means.

Similarly, and in order to carry out solely and exclusively the purposes expressed in this Privacy Notice, GRUPO VEMO, in addition to the Personal Data mentioned above, may, with your express consent, collect data called Sensitive Data, which involve the following categories: Political affiliation data (Politically Exposed Person), Biometric Data, Genetic Information, Religious, philosophical, ideological, and moral beliefs, as well as your health status or authorized references.

3. Purposes of the Treatment.

For purposes of the foregoing, GRUPO VEMO agrees to limit the use of the Personal Data you provide for the following purposes: Maintain, develop, administer, control and comply with the contractual relationship derived from the request and/or contracting of our products and/or services, including any operation, solution or financial service; Create, order, catalog, classify and store data and files of the Data Holders; Creation and administration of accounts and requests of the Data Holders on our Site and verify, validate and confirm the identity of the Data Holders and the information provided by them, internally or through any authority or third party; Provide the Holder with information, communications and notifications about our products and/or services; Manage, develop, maintain, customize and improve our Site, our products and/or services and operating systems and perform the activities necessary for them to function optimally and correctly, as well as prevent or detect fraud or abuse; Perform market strategies and elaboration of market segmentation; Conduct satisfaction surveys of our products and/or services; Provide advice, clarifications, customer service, as well as monitor the quality of the same by recording calls and storing the corresponding conversations; Have access to credit bureaus or credit bureaus to know your ability to pay; Reports to credit bureaus or credit bureaus on payment behavior; Transfer the Personal Data that correspond according to the paragraph on the Transfer of Personal Data of this Privacy Notice; Comply with any legal provisions and obligations, national or international, applicable to the Responsible Party, its subsidiaries and/or affiliates, as well as to manage any judicial process or to process and respond to any requirements or requests from the authorities; Carry out processes related to corporate restructuring of the Responsible Party, such as merger, consolidation, sale, liquidation or transfer of assets; Carry out collection activities, and; Complementary activities necessary for the realization of the above purposes.

Likewise, GRUPO VEMO may use the personal data for the following secondary or accessory purposes:

SOLE ONE – Marketing, advertising, promotion, commercial prospecting, the development, assessment, and analysis of profiles of the Holders for the development and offering of new products and services, analytical and statistical purposes, all related to the products and services of the Responsible Party, its affiliates, subsidiaries, allies and other third parties.

In case you do not want your personal data to be processed for these secondary or accessory purposes, you can make the corresponding request from this moment by following the procedure referred to in the section on the Means for the Exercise of your Rights of this Privacy Notice.

4. Options and means we offer to limit the use or disclosure of your personal data.

At any time, you have the option to limit the use of your personal data for marketing, promotion, advertising and/or commercial prospecting purposes, by registering in the Registry of Users (REÚS) in charge of the National Commission for the Defense of Financial Services Users by calling: 800 999 8080 or through its website

5. Transfer of Personal Data.

GRUPO VEMO may share the Personal Data provided by you in order to comply with its legal and/or commercial obligations, within which it has carried out, or will carry out various agreements, in the understanding that the same may be held both within and outside the national territory. In the sense of the above, any Party that receives Personal and/or Sensitive Data provided by GRUPO VEMO, are legally bound to maintain the strictest confidentiality on the same, in the understanding that they also have knowledge and consideration on the present privacy notice.

GRUPO VEMO may transfer your Personal Data collected, processed and/or stored to any of its affiliates, subsidiaries and/or any other company belonging to the same business group, regardless of their location or nationality. In addition to the above, the Personal Data provided by you may be transferred within the national territory or abroad, in accordance with the following:

  1. To governmental authorities, agencies, or entities, in compliance with or in connection with the obligations of the Responsible Party contemplated in the applicable legislation, its subsidiaries and/or affiliates, as well as in compliance with the requirements made to them.
  2. To governmental authorities, agencies, or entities, when the transfer is officially required and/or necessary for the recognition, exercise, or defense of a right of the Controller, its subsidiaries and/or affiliates in a judicial proceeding.
  3. To third party acquirers, derived from a corporate restructuring of the Controller, including, merger, consolidation, sale, liquidation or transfer of assets, when the transfer is necessary for the maintenance or fulfillment of the relationship between such Controller and the Data Subject.
  4. To insurance companies, intermediaries, or agents, for the processing of requests, schedules, reports, reimbursements or claims, requested or authorized in connection with the Registrant’s vehicle, which is necessary for the maintenance or fulfillment of the relationship between such Controller and the Registrant.
  5. To advisors, suppliers, and service providers of the Controller, when the transfer is necessary for the maintenance or fulfillment of the relationship between the Controller and the Data Subject.
  6. To third parties allied to the transportation industry and courier services, in order to obtain information necessary to provide our products or services, which is necessary for the maintenance and/or fulfillment of the relationship between the Controller and the Data Subject.
  7. To national or foreign third parties engaged in activities like those of the Controller, for the purpose of marketing, advertising, promotion, commercial prospecting.
  8. Based on the other assumptions established in the Personal Data Legislation, which do not require your consent.

If you do not express your refusal for such transfer through the procedure described in the section on the Means for the exercise of your rights, we will understand that you have given us your consent. GRUPO VEMO is committed to the confidentiality of your Personal and Sensitive Data, so it will take the necessary actions and diligences to protect them regardless of the location where they are transferred, treated, or stored.

In any of the cases mentioned above, we will communicate to the third-party recipients this Privacy Notice, in order to ensure that your information is used in accordance with the terms of the same.

6. Means for exercising your rights.

In all legally appropriate cases, you or your legal representative may at any time and through the procedure established in this paragraph, exercise the following rights regarding your personal data:

  1. (a) Access to your Personal Data in possession of GRUPO VEMO and know its treatment and management; (b) rectify your Personal Data in case it is inaccurate, incomplete or erroneous; (c) cancel them when you consider that they are not necessary for any of the activities indicated in this Privacy Notice or are being used for activities or purposes not consented, and; (d) oppose the processing of your Personal Data for specific purposes in accordance with the Personal Data Legislation (jointly, “ARCO Rights”);
  2. Revoke the consent given to the Controller for the processing of your Personal Data;
  3. Make a complaint with respect to the improper treatment of your Personal Data; and
  4. Express your refusal to the processing of your Personal Data with respect to the secondary and accessory purposes mentioned above.

In order to exercise the rights regarding your personal data, you must make the corresponding request to the Controller, by means of an application form that we make available to you and that you must complete online here, then print it, sign it and finally send it in electronic format to the e-mail address, stating as subject “Exercise of rights regarding personal data” and attaching the following:

  • Copy of the documents that prove your identity (valid official identification with photograph) and, if applicable, that of your legal representative, as well as the document that proves your legal capacity, in accordance with the terms established in the Personal Data Legislation; and.
  • Any other element or document that facilitates the location of your personal data.

We will process the requests of the owners for the exercise of their rights regarding personal data within a period not exceeding 20 (twenty) business days from the receipt of your request or correction in accordance with the times of the Personal Data Legislation; the Controller may extend this period by up to 20 (twenty) more business days, when the case warrants it, prior notice, and justification. If your request is granted, it will be effective within 15 (fifteen) business days following our response.

You may obtain the requested information or personal data through electronic documents in conventional formats or through any other legitimate means that guarantees and accredits the effective exercise of the requested right.

Our Personal Data Officer is in charge of processing any requests from the holders for the exercise of their rights regarding personal data and can be contacted by e-mail at and/or at the address located at Campos Eliseos 345, Torre Omega, 9th Floor, Polanco V, Miguel Hidalgo C.P. 11560, Mexico City.

Likewise, we inform you that in terms of the Law and its regulations, you may initiate the procedure for the Protection of ARCO Rights, before the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI), within 15 days from the date on which GRUPO VEMO responds to your request and this is not satisfactory, or if after the term indicated, GRUPO VEMO does not respond to your request.

The Responsible wishes to keep your personal data always updated. Therefore, we request your cooperation to inform us in a timely manner of any change that we should consider, to incorporate it into our databases. You guarantee and respond, in any case, the truthfulness, accuracy, validity and authenticity of your personal data or that of any third party under your custody or legal representation.

7. Means that allow automatic data collection.

The Website and social networks of GRUPO VEMO make use of cookies and other technologies, through which it is possible to automatically monitor your behavior, provide you with our products and / or services and give you an optimal and personalized experience during the use of them, as well as offer new products and services based on your preferences. The personal data collected through these technologies are: age, gender, geographic location, IP address, browser characteristics and device characteristics.

These technologies can be disabled by accessing the Privacy and/or Security option(s) located in the Options, Tools, Internet Preferences section(s) or similar functions of the Internet browser you are using; however, when disabling them you should be aware that such action may result in you not being able to obtain the full functionality that the Web Site may offer you. If you would like additional information about the cookies mentioned in this section, you can visit

8. Changes in the Privacy Notice.

GRUPO VEMO reserves the right to modify, alter, update, or supplement its Privacy Notice derived from new legal requirements, our own needs for the products or services we offer, our practices, programs or privacy policies, changes in our business model or other causes.

By receiving this Privacy Notice and providing your Personal and/or Sensitive Data to GRUPO VEMO, you declare that you have read it, that you understand its scope and content, and that you give your express consent for the treatment of your Personal Data. By not expressing opposition in accordance with the mechanisms outlined in this Privacy Notice, it is understood that you express your full agreement with the terms and authorizations stipulated herein.

We commit ourselves to keep you informed about the changes that this Privacy Notice may undergo, through the Web Site in the corresponding Privacy Notice section.