Privacy Policy Mexico

PRIVACY NOTICE

1. Identity and address of the data controller.

In accordance with the provisions established in the Ley Federal de Protección de Datos Personales en Posesión de los Particulares, its regulations, and related guidelines (hereinafter, the “Personal Data Legislation”), PRESTADORA DE SERVICIOS DE MOBILIDAD, S.A. DE C.V., its subsidiaries and affiliates, including but not limited to MOBILITY DAE, S.A. DE C.V., AU HAUS INGENIERÍA, S.A. DE C.V., VEMO ELECTROMECÁNICA, S.A. DE C.V., MOBILITY IP, S.A. DE C.V., GREEN MOVILIDAD ELÉCTRICA S.A. DE C.V., FINANCIERA POR EL IMPULSO ECONÓMICO, S.A. DE C.V., SOFOM, E.N.R., AU HAUS ESPACIOS INTELIGENTES, S.A.P.I. DE C.V., MOBILITY CHARGING NETWORK, S.A DE C.V., VEMO COMMERCIAL FLEETS, S.A. DE C.V., VEMO, S.A. GRUPO MORELCAMP, S.A.P.I. DE C.V., SOFOM, E.N.R., and VEMO ZEE, S.A. DE C.V. (collectively and interchangeably referred to as “VEMO GROUP” or “the Data Controllers”), located at Campos Elíseos 345, Torre Omega, 9th Floor, Polanco V, Miguel Hidalgo C.P. 11560, Mexico City, hereby provides this Privacy Notice to inform you of the terms and conditions under which the processing and collection of Personal Data will occur.

2. Collection and processing of personal data.

Through this notice, you (the “Data Subject”) authorize VEMO GROUP to collect, process, and store your Personal Data in accordance with the Personal Data Legislation, as well as the data of third parties you reference, including but not limited to spouses, partners, beneficiaries, family members of any degree, and co-debtors. In this regard, VEMO GROUP understands that these references are aware of this Privacy Notice, and it is the responsibility of the Data Subject to inform these individuals about the terms, conditions, and reasons why VEMO GROUP may contact them, as well as the information that may be subject to processing as per this Privacy Notice.

Considering the importance of your privacy, VEMO GROUP will collect your Personal Data exclusively through its website: https://www.vemovilidad.com/ (hereinafter, the “Website”), its social media platforms, and other means through which VEMO GROUP may communicate with you, including legal channels such as third parties, authorities, and credit information agencies.

In line with the above, VEMO GROUP may collect, process, and store your personal data related to the following categories: identification and contact data, employment data, financial, banking, and asset data, location and geolocation data, as well as data related to individuals sanctioned, blocked, or considered as non-compliant by national and/or foreign governmental agencies. This includes any data you provide orally, in writing, or by physical, electronic, electromagnetic, visual, auditory, or other means. Furthermore, for the exclusive purpose of fulfilling the express objectives set forth in this Privacy Notice, VEMO GROUP may, with your explicit consent, collect Sensitive Data, including but not limited to political affiliation data (Politically Exposed Person), biometric data, and health or reference data.

3. Purposes of the treatment.

VEMO GROUP is committed to limiting the use of your Personal Data for the following purposes: (i) To maintain, develop, manage, control, and comply with the contractual relationship arising from your request and/or the hiring of our products and/or services, including any financial operations, solutions, or services; (ii) To create, organize, catalog, classify, and store data and files related to Data Subjects; (iii) To create and manage accounts and requests from Data Subjects on our Website; (iv) To verify, validate, and confirm the identity of Data Subjects and the information they provide, internally or through any authority or third party; (v) To provide Data Subjects with information, communications, and notifications regarding our products and/or services; (vi) To manage, develop, maintain, personalize, and improve our Website, our products and/or services, and operating systems, and perform necessary activities to ensure they function optimally, as well as to prevent or detect fraud or abuse; (vii) To implement market strategies and perform market segmentation; (viii) To conduct satisfaction surveys regarding our products and/or services; (ix) To provide advice, clarifications, customer service, and monitor the quality of these services through call recording and storing related conversations; (x) To access credit risk centers or credit bureaus to assess payment capability; (xi) To report payment behavior to credit risk centers or credit bureaus; (xii) To transfer your Personal Data as detailed in the Transfer section of this Privacy Notice; (xiii) To comply with any legal obligations, both national and international, applicable to the Data Controller, its subsidiaries, and/or affiliates, as well as to manage any judicial process or respond to requests from authorities; (xiv) To perform corporate restructuring processes of the Data Controller, such as mergers, consolidations, sales, liquidations, or asset transfers; (xv) To perform collection activities; and (xvi) To conduct complementary activities necessary to achieve the purposes mentioned above.

Additionally, VEMO GROUP may use your personal data for the following secondary or accessory purposes:

Sole Purpose – Marketing, advertising, promotion, commercial prospecting, profiling of Data Subjects for the development and offering of new products and services, analytical and statistical purposes, all related to the products and services of the Data Controller, its affiliates, subsidiaries, partners, and other third parties.

If you do not wish for your personal data to be processed for these secondary or accessory purposes, you may make a request by following the procedure outlined in the section on ” Means to exercising your rights” of this Privacy Notice.

4. Options and means we offer to limit the use or disclosure of your personal data.

At all times, you have the option to limit the use of your personal data for marketing, promotion, advertising, and/or commercial prospecting purposes by registering with the Comisión Nacional para la Protección y la Defensa de los Usuarios de Servicios Financieros (CONDUSEF) at: 800 999 8080 or through their website https://www.condusef.gob.mx.

5. Transfer of Personal Data.

VEMO GROUP may share your provided Personal Data in order to comply with its legal and/or commercial obligations, including agreements that have been or will be entered into, which may be executed within or outside of Mexico. Any party receiving Personal and/or Sensitive Data provided by VEMO GROUP is legally obligated to maintain strict confidentiality, understanding and considering this Privacy Notice.

VEMO GROUP may transfer your collected, processed, and/or stored Personal Data to any of its affiliates, subsidiaries, or any other company within the same corporate group, regardless of their location or nationality. Additionally, your Personal Data may be transferred within Mexico or abroad as follows:

1. To authorities, organizations, or government entities, in compliance with the applicable legal obligations of the Data Controller, its subsidiaries, and/or affiliates, and to respond to official requests made to them.
2. To authorities, organizations, or government entities, when the transfer is required or necessary for the recognition, exercise, or defense of a right of the Data Controller, its subsidiaries, and/or affiliates in a judicial process.
3. To third-party acquirers, arising from a corporate restructuring of the Data Controller, including mergers, consolidations, sales, liquidations, or asset transfers, when necessary to maintain or fulfill the relationship between the Data Controller and the Data Subject.
4. To insurance companies, intermediaries, or agents, for processing requests, schedules, reports, reimbursements, or claims related to the Data Subject’s vehicle, necessary for maintaining or fulfilling the relationship between the Data Controller and the Data Subject.
5. To advisors, suppliers, and service providers of the Data Controller when necessary for maintaining or fulfilling the relationship between the Data Controller and the Data Subject.
6. To third-party allies in the transportation and courier services industry to obtain necessary information to provide our products or services, necessary for maintaining or fulfilling the relationship between the Data Controller and the Data Subject.
7. To third parties, domestic or foreign, dedicated to similar activities as the Data Controller, for marketing, advertising, promotion, or commercial prospecting.
8. This is in accordance with other exceptions set forth in the Personal Data Legislation, which do not require your consent.

If you do not oppose such transfers through the procedure outlined in the “Exercising Your Rights” section, we will understand that you have granted your consent. VEMO GROUP is committed to the confidentiality of your Personal and Sensitive Data, and will take necessary actions to protect them, regardless of where they are transferred, processed, or stored.

In any case, we will communicate this Privacy Notice to third-party recipients to ensure that your information is used in accordance with these terms.

6. Means for exercising your rights.

In all legally applicable cases, you or your legal representative may, at any time and through the procedure established in this section, exercise the following rights regarding your personal data:

(a) Access to your Personal Data in possession of VEMO GROUP and knowledge of its processing and management.

(b) Rectification of your Personal Data if they are inaccurate, incomplete, or erroneous.

(c) Cancellation of your Personal Data when you consider they are unnecessary for any of the activities outlined in this Privacy Notice or are being used for activities or purposes not consented to.

(d) Opposition to the processing of your Personal Data for specific purposes in accordance with the Personal Data Legislation (jointly referred to as “ARCO Rights”).

Additionally, you may:

1. Revoke the consent granted to the Data Controller for processing your personal data.
2. File a complaint regarding improper handling of your Personal Data.
3. Express your opposition to the processing of your personal data with respect to the secondary and accessory purposes previously mentioned.

To exercise the aforementioned rights regarding your personal data, you must submit a request to the Data Controller using the form provided online here, then print it, sign it at the end, and send it electronically to the following email address: legal@vemo.com.mx, with the subject “Exercise of rights regarding personal data,” attaching the following:

1. A copy of the documents proving your identity (a valid official identification with a photograph), and, if applicable, that of your legal representative, as well as the document accrediting your representation, in accordance with the terms established in the Personal Data Legislation; and
2. Any other elements or documents that facilitate the location of your personal data.

We will process requests from Data Subjects to exercise their rights regarding personal data within a period not exceeding 20 (twenty) business days from the receipt of the request or its correction in accordance with the timelines set forth in the Personal Data Legislation. The Data Controller may extend this period by up to 20 (twenty) more business days if necessary, after prior notification and justification. If your request is deemed valid, it will be fulfilled within the 15 (fifteen) business days following our response.

You may receive the requested information or personal data in electronic documents in conventional formats or through any other legitimate means that guarantees and certifies the effective exercise of the requested right.

Our Person Responsible for Data Protection is responsible for processing any requests from Data Subjects to exercise their rights concerning personal data. You can contact them at the email address legal@vemo.com.mx and/or at the following address: Campos Elíseos 345, Torre Omega, 9th Floor, Polanco V, Miguel Hidalgo C.P. 11560, Mexico City.

Additionally, we inform you that under the Law and its regulations, you may initiate the ARCO Rights Protection procedure before the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI) within 15 days following the date on which VEMO GROUP responds to your request and you are not satisfied, or if VEMO GROUP fails to respond within the specified period.

The Data Controller wishes to keep your personal data up to date at all times. Therefore, we request your cooperation to inform us promptly of any changes we need to consider in our databases. You guarantee and are responsible for the truthfulness, accuracy, validity, and authenticity of your personal data or that of any third parties under your custody or legal representation.

7. Means that allow automatic data collection.

The VEMO GROUP Website and social media platforms make use of cookies and other technologies through which we can automatically monitor your behavior, provide our products and/or services, and offer you an optimal and personalized experience while using them, as well as offering new products and services based on your preferences. The personal data collected through these technologies includes: age, gender, geographic location, IP address, browser characteristics, and device characteristics.

You can disable these technologies by accessing the Privacy and/or Security options located in the Internet Options, Tools, Preferences sections, or similar features of the internet browser you are using. However, please note that disabling them may result in the inability to fully utilize the features that the Website may offer you. If you would like additional information about the cookies mentioned in this section, you can visit www.allaboutcookies.org/es.

8. Changes in the Privacy Notice.

VEMO GROUP reserves the right to modify, alter, update, or supplement this Privacy Notice as a result of new legal requirements, our own needs for the products or services we offer, our privacy practices, programs, or policies, changes in our business model, or other causes.

By receiving this Privacy Notice and providing your Personal and/or Sensitive Data to VEMO GROUP, you declare that you have read it, that you understand its scope and contents, and that you give your express consent for the processing of your Personal Data. If you do not express opposition according to the mechanisms set forth in this Privacy Notice, we will understand that you fully agree with the terms and authorizations outlined herein.

We are committed to keeping you informed about any changes to this Privacy Notice, which will be communicated through the Website in the corresponding Privacy Notice section.

Last update: 01/04/2025.